Ketone
Frequently Asked Questions
Welcome to our FAQ page! Below, you'll find a list of Frequently Asked Questions along with their corresponding answers. We hope you'll find the information you're looking for.
If, however, you can't find the answer to your specific question, don't hesitate to get in touch with us via email or call and we will be more than happy to assist you.
Quality is at the core of our laboratory's operations. Ketone labs was designed and staffed with careful consideration to ensure compliance with the College of American Pathologists (CAP) and ISO:15189 guidelines. We are committed to the highest clinical standards by our internal quality control and external quality assurance schemes, which require routine quality audits, clinical governance and CAP proficiency testing.
Yes, we provide secure electronic access to your patient's test results through our web portal which is seamlessly integrated with our Laboratory Information Management System (LIMS) allowing you and your team to access and manage patient data conveniently, while enhancing workflow efficiency.
Our laboratory strives to deliver prompt results to all of our customers. The turnaround times may vary depending on the complexity of the tests, however; we endeavour to report routine tests within 24 hours. Rest assured, we prioritize accuracy and efficiency in all our processes.
Setting up an account with us is simple. Please reach out to us on info@ketone.ae or call us on 04-8922499 and someone from our team would be more than happy to assist you.
Quality is at the core of our laboratory's operations. Ketone labs was designed and staffed with careful consideration to ensure compliance with the College of American Pathologists (CAP) and ISO:15189 guidelines. We are committed to the highest clinical standards by our internal quality control and external quality assurance schemes, which require routine quality audits, clinical governance and CAP proficiency testing.
We have a well-established logistics system in place to handle specimen transportation safely and efficiently. Our laboratory adheres to strict protocols for specimen collection, transportation, and storage to maintain sample integrity throughout the testing process.
Yes certainly! We understand that different healthcare providers have varying testing requirements and we are able to provide customizable testing panels for specific medical conditions to cater to the unique needs of our B2B customers. Please feel free to get in touch to further discuss your requirement.
Yes, our laboratory staff comprises a team of highly qualified and experienced professionals, including pathologists, medical technologists, and technicians. Each member of our team is certified and continually undergoes training to stay up-to-date with the latest advancements in the industry.
Absolutely! Our laboratory has been designed and equipped to efficiently manage and handle high-volume testing without compromising on quality and turnaround times.
